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A fundamentals course for those looking to get started with Salesforce Service Cloud

6 Hours Total: 3 Hrs/Day (T-TR)
$1,000.00 incl. Tax

Description

Who this is for: Administrators who hold current Salesforce Certified Administrator credential

Prerequisites: 3-6 month Salesforce experience.

  • Industry Knowledge
  • Implementation Strategies
  • Service Cloud Solution Design
  • Knowledge Management
  • Interaction Channels
  • Case Management
  • Contract Center Analytics
  • Integration and Data Management