Benefits of Outsourcing Salesforce Support
Why outsource Salesforce support?
The decision to outsource should be strategic and tactical. If basic Salesforce support does not align with your sales and marketing goals, outsourcing to a third-party consulting firm may be a more viable route for your business.
Working with an outsourced support team will save you time, cost, and provide access to Salesforce expert knowledge while giving you the peace of mind when issues arise.
Benefits of Outsourcing Salesforce support:
1. Reduced cost
Using a third-party support firm is more cost-effective than hiring a Salesforce expert in-house.
The intangible costs associated with hiring, providing benefits, and the possible turnover of an in-house Salesforce expert is not worth the time and money when you can outsource to a reliable Salesforce partner.
2. Improved focus
With a Salesforce-certified expert just a quick chat or phone call away, you can focus on growing your business. It’s important to have the peace of mind that if anything goes wrong with your Salesforce platform, you have an expert (and this team) on-hand to quickly resolve your issues.
3. Gained access to expertise
The powerful but layered Salesforce platforms require extensive knowledge and training to properly manage them.
Third-party firms with Salesforce-certified administrators allow you to take advantage of all that Salesforce has to offer and should provide you with helpful tips and best practices to make sure you optimize your business practices.
4. Reduced downtime
Having a dedicated expert just a phone call or chat away will reduce downtime. Although Salesforce has an extensive community filled with useful resources, standard Salesforce support has a 48-hour response time for all support case tickets.
Having a Salesforce Support solution that can address your concerns and problems right away will reduce downtime and provide you with helpful information. The experts will efficiently communicate what needs to be done to get your issue resolved and how long it will take to complete.
If you think outsourcing Salesforce Support could be the right solution for you, there are some important factors you should consider when choosing a Salesforce Support solution and we will cover those factors in the next section of our guide.