SERVICE CLOUD
Salesforce Service Cloud
We handle Service Cloud administration for you, so you can spend less time managing the platform and more time growing your business.
SERVICE CLOUD
LearningCurv helps you get full utility out of your investment in Salesforce, at a fraction of the cost of hiring internally.
Whether you just lost your Service Cloud power user, need extra hands for an upcoming project, or need to fill a resource gap without hiring full-time, we’re here for you.
Our Service Cloud certified consultants provide industry best practices and strategic direction to help you better serve your customers and earn their loyalty.
We can plan, setup, and deploy your new Service Cloud org, or audit your existing org to ensure the setup conforms to industry best practices.
We handle database maintenance to ensure the integrity and accuracy of your database, including cleansing and duplicate record management.
We’ll help you prioritize cases and speed up repetitive processes through automation, empowering your service team to surpass customer expectations.
Our certified admins can configure your support queues to ensure cases are assigned or escalated to the right agent at the right time.
We make sure your support agents and your customers are set up for success, providing guidance for your platform users and helping you keep your self-service portal up and running.
Your LearningCurv admin can handle all reporting requests for departments such as CX and leadership, helping you make data-driven decisions for your organization.
We’ll help with onboarding and training your employees on your particular instance, handling setup tasks such as user roles and sharing rules.
We’ll build on your existing CRM architecture, continuously evaluating your workflows, automations, integrations, customizations, dashboards, and more.
Our certified experts act as a Help Desk for your organization, continuously providing strategic guidance and recommendations to ensure you get the most out of Service Cloud.
Our one-of-a kind approach and unique industry model comes as a result of over a decade of platform experience.
When you work with LearningCurv, you get a complete team consisting of a Project Manager, Solutions Architect, Senior Consultant, and a dedicated Administrator.
We consult with stakeholders in your company to gain a full understanding of your organizational goals and what you want to accomplish with your platform.
We take a deep dive into your current configuration to uncover how well it aligns with your platform goals and determine how we can make it more beneficial for your business.
We document all tasks with Smartsheet, use Basecamp to interact with you daily, and review all progress with you in weekly working sessions.
We help you get the most out of Service Cloud by constantly collaborating with your teams to validate what we’ve integrated and continue building on it.
Should you ever leave us, we provide documentation of everything we’ve set up and how it should be used, as well as a list of remaining tasks to be completed.
