Help Desk via Basecamp, hotline, email and video-conference.
Salesforce support professionals are based out of Austin, TX.
Call anytime between 8-6 PM Central and talk with a specialist.
Full visibility to current and past conversations on Basecamp.
Salesforce-certified consultants with years of admin experience
We offer real-time support. Typical Same-day resolution
Is the support package limited per month?
No. Our Salesforce managed support package does not limit you on engagements per month. We understand that some months you will need more support than others and don’t limit our customers for that reason.
Can I get multiple platforms supported on the same contract?
We offer support on any of the 4 main Salesforce platforms (Salesforce SalesCloud, Pardot, Service Cloud and Marketing Cloud) on an individual basis. If you have multiple platforms, you can add a platform for an additional $3000/Yr.
Are your support desk specialists onshore?
Yes, we believe in keeping all our support offerings onshore to best serve our clients. All of LearningCurv’s support services are delivered by a team of certified experts based in Austin, TX.
Do you offer training on the platform?
Of course! One of LearningCurv’s services’ is to deliver professional Salesforce training via classroom or personalized training. Explore customized and virtual training to help your team master Sales Cloud.
What is Level 2 Support and how is it different than Level 1 and Level 3?
Our Level-2 Salesforce Support is delivered via onshore certified professionals who have trained and implemented the Salesforce platform.
Level 1 is typically outsourced internationally and will be addressed by a Level-1 Assistant who likely doesn’t have much experience in the platform aside from fundamentals. Level 3 (not currently offered by LearningCurv) is Salesforce support for advanced coding and development.
Do you offer level 3 support?
Our certified specialist do not currently offer coding and development support with Salesforce. However, as part of our partnership with Salesforce, we can escalate a level-3 support ticket with Salesforce for you.