Service Cloud Training

Online or onsite Service Cloud training courses from our certified-experts

Take a Service Cloud course online.

Explore our training courses - available in a personalized or classroom environment to maximize your Service Cloud experience.
Fundamentals 1.0
A fundamentals course for those looking to get started
Great for Marketers with 0-2 months using the Service Cloud tool
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Specialist 2.0
A specialist-level course to fine-tune your skills.
Looking to obtain the Salesforce Service Cloud certified administrator credential.
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Consultant 3.0
A consultant-level course to master your platform
Perfect for admins and those pursuing the Consultant credential.
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Onboard with Confidence.

Start out right. Empower your team to master Service Cloud.

Learn Service Cloud Online

Training and online courses to help you master Salesforce Service Cloud.

Real-world application

We’ll show you proven methods and best practices to utilize the tool effectively.

Trained by certified-experts

Salesforce-certified experts will empower your team to master Service Cloud.

Master the Platform

You’ll have the confidence to develop an intelligent relationship-building tool.

Service Cloud 1.0 Fundamentals

Getting Started with Service Cloud.

In this collaborative course, you will be trained on how to navigate Salesforce Service Cloud, customize security settings, and create reports and dashboards. You will get a high-level overview of each core element of Service Cloud.

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Course Highlights:

  • Getting Started on the App
  • Cost Management
  • Automation
  • Security & Access
  • Reports & Dashboards
  • Service Console

Service Cloud 2.0 Specialist

Fine-tune your Service Cloud skills.

An instructor-led online course to fine-tune your Salesforce Service Cloud customer support skills. We will dive into advanced features, customized reporting/ dashboards, and complex data structures.

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Course Highlights:

  • Objects & Fields
  • Data Management
  • Cost Management
  • Automation
  • Entitlements
  • Reports & Dashboards
  • Prep for Service Cloud Administrator Exam
  • Advanced Data Importing

Service Cloud 3.0 Consultant

Master your Service Cloud automation tool.

An instructor-led course to master your Salesforce Service Cloud platform. This course is designed for individuals who currently hold the Service Cloud admin credential and are pursuing their Salesforce-certified Consultant accreditation. This course will take your skills in Service Cloud customer support to the next level and equip you to champion your Salesforce Service Cloud workflow. Finally, we will empower you to dominate the Service Cloud Consultant exam.

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Course Highlights:

  • Industry Knowledge
  • Implementation Strategies
  • Service Cloud Solution Design
  • Knowledge Management
  • Interaction Channels
  • Case Management
  • Contract Center Analytics
  • Integration and Data Management
  • Extend Reporting

Custom training services for you.

1-to-1 Training

1-1 online or onsite training for your team with our experts.

Corporate Training

Customized training package reflective of your platform environment.

Need help finding the right program?

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