Instructor-led Online via screenshare
9 hours over 3 days
Hold current Salesforce Certified Administrator credential
This Consultant course will take your skills of Service Cloud to the next level and equip you to champion your Salesforce Service Cloud workflow. Finally, we will empower you to dominate the Salesforce Consultant exam.
- Industry Knowledge
- Implementation Strategies
- Service Cloud Solution Design
- Knowledge Management
- Interaction Channels
- Case Management
- Contract Center Analytics
- Integration and Data Management
– Be well on your way to passing the Service Cloud Consultant certification
– Develop applied knowledge of industry best practices around Service Cloud Customer Support
– Demonstrate mastery of core Salesforce Service Cloud tools and features
– Be equipped with practical application and advanced use cases for Salesforce Service Cloud
– Navigate through advanced permission sets and administrative features
Why should I enroll?
Service Cloud consultant is the perfect way to master your skills and obtain the Salesforce Certified Salesforce Service Cloud Consultant credential. You will learn industry best practices around customer support and relationship-building in a classroom setting with certified professionals instructing you.
Who is this for?
For Salesforce admins and those looking to obtain the Salesforce Certified Salesforce Service Cloud Consultant credential.