SERVICE CLOUD COURSE

Consultant

An instructor-led consultant course to master your Service Cloud Customer Support tool.

Delivery

Instructor-led Online via screenshare

Duration

9 hours over 3 days

Prerequisites

Hold current Salesforce Certified Administrator credential

Cost

$500

Why take this course?

This Consultant course will take your skills of Service Cloud to the next level and equip you to champion your Salesforce Service Cloud workflow. Finally, we will empower you to dominate the Salesforce Consultant exam.

  • Industry Knowledge
  • Implementation Strategies
  • Service Cloud Solution Design
  • Knowledge Management
  • Interaction Channels
  • Case Management
  • Contract Center Analytics
  • Integration and Data Management

After this course, you will:

– Be well on your way to passing the Service Cloud Consultant certification
– Develop applied knowledge of industry best practices around Service Cloud Customer Support
– Demonstrate mastery of core Salesforce Service Cloud tools and features
– Be equipped with practical application and advanced use cases for Salesforce Service Cloud
– Navigate through advanced permission sets and administrative features

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Salesforce Consultant Online Course

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Additional Course Details

Why should I enroll?

Service Cloud consultant is the perfect way to master your skills and obtain the Salesforce Certified Salesforce Service Cloud Consultant credential. You will learn industry best practices around customer support and relationship-building in a classroom setting with certified professionals instructing you.

Who is this for?

For Salesforce admins and those looking to obtain the Salesforce Certified Salesforce Service Cloud Consultant credential.

Service Cloud Consultant

Begin on your journey to master Service Cloud