Instructor-led Online via screenshare
9 hours over 3 days
No experience needed.
In this collaborative course, you will be trained on how to navigate Salesforce Service Cloud, customize security settings, and create reports and dashboards. You will get a high-level overview of each core element of Service Cloud.
- Cast Management, Automation & Entitlements
- Salesforce knowledge
- Service Console
- Self-Service Communities
– Be able to successfully import data
– Define different objects and their relationships
– Understand the basics of Salesforce Service Cloud applications
– Be comfortable with basic customizations
– Get exposure to the most common customer support best practices
– Navigate and configure account admin settings
Why should I enroll?
Service Cloud fundamentals course is the perfect way to begin your journey with Service Cloud. You will learn the core features of Salesforce Service Cloud in a classroom setting with certified professionals instructing you.
Who is this for?
For marketers and business professionals with limited experience/no experience with Salesforce Service Cloud.