An instructor-led fundamentals course for those looking to get started with Service Cloud.


Instructor-led Online via screenshare


9 hours over 3 days


No experience needed.



Why take this course?

In this collaborative course, you will be trained on how to navigate Salesforce Service Cloud, customize security settings, and create reports and dashboards. You will get a high-level overview of each core element of Service Cloud.

  • Cast Management, Automation & Entitlements
  • Salesforce knowledge
  • Service Console
  • Self-Service Communities

After this course, you will:

– Be able to successfully import data
– Define different objects and their relationships
– Understand the basics of Salesforce Service Cloud applications
– Be comfortable with basic customizations
– Get exposure to the most common customer support best practices
– Navigate and configure account admin settings

Register for Service Cloud Fundamentals Course

Service Cloud Fundamentals Online Course

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Additional Course Details

Why should I enroll?

Service Cloud fundamentals course is the perfect way to begin your journey with Service Cloud. You will learn the core features of Salesforce Service Cloud in a classroom setting with certified professionals instructing you.

Who is this for?

For marketers and business professionals with limited experience/no experience with Salesforce Service Cloud.

Service Cloud Fundamentals

Begin on your journey to master Service Cloud