Instructor-led Online via screenshare
9 hours over 3 days
3-6 month Salesforce Service Cloud or other CRM experience.
An instructor-led online course to fine-tune your Salesforce Service Cloud workflow and automation.
- Case Management
- Entitlement Management
- Multi-Channel Support
- Additional Features
– Feel confident in passing the Salesforce-certified administrator exam
– Understand and build more complex data relationships
– Create detailed workflows and automation
– Be able to navigate complex scenarios and problem-solve
– Be comfortable with available tools for importing additional objects
Why should I enroll?
Service Cloud specialist is the perfect way to fine-tune your customer support skills. You will be confident in your tool and be well-equipped to take the Salesforce-certified Administrator exam.
Who is this for?
Salesforce administrators who want to dive deeper into Salesforce Service Cloud’s platform capabilities.