COURSES
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courses.
Learn Pardot, Marketing Cloud, Sales Cloud, or Service Cloud in a virtual classroom environment. We offer two different skill levels of courses taught by our Salesforce certified instructors.
Pardot
Who this is for: Marketers with 0-2 months using Pardot Prerequisites: None. Some experience with marketing automation recommended.
- Integration with Salesforce
- Administration
- Tracking
- Managing Your Lists
- Email Marketing, Forms & Landing Pages
- Social Marketing
- Managing, Qualifying, and Nurturing Your Leads
This training is ideal for: Marketers looking to obtain the Salesforce Certified Pardot Specialist credential.
Prerequisites: 3-6 month Pardot (or MA) experience.
- Setup & Data
- Segmentation & Automation
- Emails
- Forms
- Landing Pages, Drip Campaigns & Other Content
Sales Cloud
1.0 Beginner
New Salesforce.com Administrators get off to a good start with this fundamentals course.
Who this is for: New System Administrators. 0-2 months working with Salesforce (IT Managers, Sales Operations, Power Users)
Prerequisites: None. Some experience with Salesforce or Trailhead recommended.
- Getting Started on the App
- Preparing your Org for Users
- Setting Up & Managing Users
- Security & Access
- Custom Fields
- Data Management
- Reports & Dashboards
- Automation
- Support Process
2.0 Advanced
Move your Salesforce.com configuration and management skills to the next level.
Who this is for: Users looking to obtain the Salesforce Certified Administrator credential.
Prerequisites: 3-6 month Salesforce experience.
- Objects & Fields
- Data Management
- Views & Sales Flow
- Reports & Dashboards
- Additional SalesCloud Features
Marketing Cloud
1.0 Beginner
A fundamentals course for those looking to get started with Salesforce Marketing Cloud
Who this is for: Marketers with 0-2 months using Marketing Cloud
Prerequisites: None. Some experience with marketing automation recommended.
- Synchronize CRM Data
- Personalized Digital Marketing
- Forms & Landing Pages
- Automation Studio
- Journey Builder
- Dashboards & Reporting
2.0 Advanced
A specialist-level course to fine-tune your Marketing Cloud skills.
Who this is for: Marketers looking to obtain the Salesforce Certified Marketing Cloud Email Specialist credential.
Prerequisites: 3-6 month Marketing Cloud (or MA) experience.
- Setup & Data
- Content
- Testing
- Sending
- Results
- Segmentation
- Automation
Service Cloud
1.0 Beginner
A fundamentals course for those looking to get started with Salesforce Service Cloud
Who this is for: Administrators who hold current Salesforce Certified Administrator credential
Prerequisites: 3-6 month Salesforce experience.
- Industry Knowledge
- Implementation Strategies
- Service Cloud Solution Design
- Knowledge Management
- Interaction Channels
- Case Management
- Contract Center Analytics
- Integration and Data Management
2.0 Advanced
A specialist-level course to fine-tune your Salesforce Service Cloud skills.
Who this is for: Administrators with 6 months of experience using Salesforce.
Prerequisites: 3-6 months experience with Service Cloud
- Case Management
- Entitlement Management
- Knowledge
- Multi-Channel Support
- Additional Features
We’ve helped hundreds of companies get the most out of their Salesforce CRM and Marketing Automation platforms.
Let us be your guide to Salesforce.
